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Returns Policy

RETURNS

If you wish to return an item then you should email me at hello@samryde.co.uk to notify me of the return within 7 days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item. The returns address 12 Milton Drive, Ravenshead, NG15 9BE. Please call me on 07730 215404 to discuss any issues.

Any items returned without prior notice in writing will not be accepted.

You must take reasonable care of all Goods in your possession and return them to me, appropriately packaged to avoid damage, within 7 days from the cancellation date. I reserve the right to arrange collection, in which case you will be responsible for collection charges.

I will refund the purchase price to you within 30 days of the cancellation notice but I reserve the right to charge a restocking fee and any other costs I incur in connection with the return of the Goods.

In the case of Goods which are made, altered and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract, this includes resizing.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

Items should be returned new, unused, and with all the original packaging. Returns that are damaged or soiled will not be accepted and may be sent back to the customer.